Sunday, October 25, 2009

Life teaching a lot of management

12.5 lakhs.... Not a small amount by any standards (leaving Tatas, Birlas or Ambanis aside).... That's the academic fees of IIM Ahmedabad. Before coming here, I was earning pretty well (again by all standards). I was working with undoubtedly some of the best minds of nation. Capital One as a company was simply great. My work was being appreciated and they focused on my growth as an individual. In short, they cared for me. At times, I wonder what made me come here for an MBA?

And then come a lot of reasons in this tiny brain of mine. Getting into IIM Ahmedabad is anyones dream. One has to be extra lucky to get into that top-0.01%. The CAT examination has been rated as the toughest in the world by "The Economist". But that statement alone was not the reason for me. My focus was clear (at least, it seemed to me).

I wanted management education. I wanted to learn a lot of different areas in short duration of time. I wanted to expand the horizon of my thinking. I wanted to be with the best brains of the country (or at least some of the best brains), learn from them, to compete and grow with them. Saint Udham Singh says, "Cut-throat competition kills both you and your competitor. He/She cuts your throat and you do the same, and then both land up at beds next to each other in the same hospital."

My expectations were huge from the program, as are always in life. Friends say I am over-critical, and I agree to most of them. Yes, I am over-critical not because I just do it for the sake of it. I criticize myself more than I do for any other person. And I do it for the better output, for other person's growth. I am aware of the theory that over-criticism kills the ability of other individual to listen. But I don't care for this crappy theory probably written by someone who didn't want to challenge him/herself. If one cares for other person, willingness to listen is always there. And I care for all the people whom I criticize.

The PGP program has given me a lot of opportunities to learn, a set of great people to learn from (both faculty and students). They say I am amidst the pool of sharpest minds in the nation, and I am trying to learn "how to learn" from such razor-sharp minds.

Management does not ask you to be intelligent, it demands managing of intelligent people. Managing a team of dumb-asses is tough, but managing a team of super-intelligent people is significantly tougher, and I have no questions about the salaries of top-management of organizations. This requires a completely different skill-set. A good manager is a leader, but leader of smart and intelligent people. There are hell lot of challenges in being one.

I remember a chat with one of my earlier managers, Mr. Jay Shah, when he said, "It is sometimes very tough to stay calm and not to tell a stupid that he/she is a stupid. But it is a challenge and it pays high dividends in the long run." Very tough for me - something I am trying to improve. No one wants to listen to his/her weaknesses. Another manager says the most irritating part of his job is to see and wonder why do other people take 5 hours in a job that he can do in 15 minutes. But then, he can't keep on doing that particular job, he has to make others do. Is that fair to the company? When manager can finish the same job in 15 minutes, why should the employees waste 5 hours? Does this manager not care for the employees, and the company? But the fact is the same manager is very much liked and respected by all. Why?

The idea of making them work is for them to take responsibility, realize in the process how to be more efficient, challenge them and grow in the process. And employees realize that sooner or later. They realize that their manager was always helping them grow. At times, may be he needed to be blunt but then, he was a teacher and sometimes, caning is a must.

I was lucky to have worked with Mr. Sanjay Sai, another colleague of mine. He is a thorough professional, a great learner and a helpful team-player. I am grateful to all these people from whom I have learnt a lot. This has caused a problem also as they have raised bar of my expectations from a manager so high that it'll be very tough for someone to reach there. I have the role models, am trying to imitate them but I realize that there are enough gaps. I'm in the process of filling them. IIM Ahmedabad and friends (consciously or unconsciously) are helping me fill them.

Monday, October 19, 2009

Tell me Why?

With a sincere thanks to Prof. C. D. Sebastian for sharing this, I am passing it to you.
Extremely thought provoking song.... If the video does not work, search for "Declan Galbraith".

In my dreams, Children sing
A song of love for every boy and girl
The sky is blue, the fields are green
And laughter is the language of the world
Then I wake and all I see is a world full of people in need

Tell me why,(why) does it have to be like this
Tell me why, (why) is there something I have missed
Tell me why, (why) cause I don't understand
When somebody needs somebody
We don't give a helping hand
Tell me why

Every day, I ask myself
what will I have to do to be a man
Do I have, to stand and fight
To prove to everybody who I am
Is that what my life is for?
To waste in a world full of war

Tell me why, (why) does it have to be like this
Tell me why, (why) is there something I have missed
Tell me why,(why) cause I don't understand
When so many need somebody
We don't give a helping hand
Tell me why (Tell me why)
Tell me why (Tell me why)
Tell me why (Tell me why)
Just tell me why (why, why, why)

Tell me why, (why) does it have to be like this
Tell me why, (why) is there something I have missed
Tell me why, (why) cause I don't understand
When somebody needs somebody
We don't give a helping hand

Tell me why (Why why, does the tigers run?)
Tell me why (Why why, do we shoot the gun?)
Tell me why (Why why, do we never learn?)
Can someone tell us why we let the forests burn

(why why do we say we care?) tell me why
(why why do we stand and stare?) tell me why
(why why do the dolphins cry?) tell me why
can someone tell us why we let the ocean die

(why why if we're all the same?) tell me why
(why why do we pass the blame?) tell me why
(why why does it never end?)
can someone tell us why we cannot just be friends

why why?

What does a Teacher make?

Today, I got a mail from one of my teachers, Prof. C. D. Sebastian (IIT Bombay), about what do teachers make? The content is copy-pasted below:
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What Do Teachers Make?

The dinner guests were sitting around the table discussing life. One man, a CEO, decided to explain the problem with education. He argued, "What's a kid going to learn from someone who decided his best option in life was to become a teacher?" To stress his point he said to another guest; "You're a teacher, Bonnie. Be honest. What do you make?"

Bonnie, who had a reputation for honesty and frankness replied, "You want to know what I make?" (She paused for a second, then began...) "Well, I make kids work harder than they ever thought they could. I make a C+ feel like the Congressional Medal of Honor winner. I make kids sit through 40 minutes of class time when their parents can't make them sit for 5 without an I Pod, Game Cube or movie rental.

You want to know what I make? (She paused again and looked at each and every person at the table)

I make kids wonder.

I make them question.

I make them apologize and mean it.

I make them have respect and take responsibility for their actions.

I teach them to write and then I make them write. Keyboarding isn't everything.

I make them read, read, read.

I make them show all their work in math. They use their God given brain, not the man-made calculator.

I make my students from other countries learn everything they need to know about English while preserving their unique cultural identity.

I make my classroom a place where all my students feel safe.

I make my students stand, placing their hand over their heart to say the Pledge of Allegiance to the Flag, One Nation Under God, because we live in the United States of America.

Finally, I make them understand that if they use the gifts they were given, work hard, and follow their hearts, they can succeed in life.

(Bonnie paused one last time and then continued.)

Then, when people try to judge me by what I make, with me knowing money isn't everything, I can hold my head up high and pay no attention because they are ignorant. You want to know what I make? I MAKE A DIFFERENCE. What do you make Mr. CEO?

His jaw dropped, he went silent.
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I truly believe that there are a lot of teachers who think this way (like Bonnie). Infact, most of my teachers share this thought, and I can safely assume that this is the same experience with every other individual as well (I am using Hypothesis testing here with null hypothesis as "All teachers think like Bonnie". And I am the sample where it is found true. So I do not have sufficient evidence to reject the null hypothesis. :)

Parents give birth to child and society modifies the child to an adult. Teachers play the most important role in this modification process. Teachers don't have any role in growth of body, they help it develop. If teachers were not there, a child anyways would have grown to an adult, but teachers make this adult "A human being" - an adult worth being called a human being. And that is the difference they make. As as Udham Singh puts it, "They are teachers who make life worth living". And that's the precise reason why teachers (Guru) have been put up before God himself.
(Guru govind dou khare, kaake lagu pai; Balihari Guru apno, jin govind diyo milai) - meaning Teacher and God, if both are in front of me, who should I bow to and touch feet? Then I realize that I am more indebted to my teacher who is the one who paved the way for my meeting with God.

Actually the word 'teacher' can be interpreted in two clearly different ways : 'Shikshak' and 'Guru'. I believe great teachers belong to latter definition. 'Shikshak' just imparts knowledge of some field and is being paid like in any other profession. The noble part of this activity comes from being a 'Guru'. People who become teachers without giving a thought to this - are confused themselves and propagate this confusion further. I have found many a people who do not have any respect for their teachers and they firmly believe that what their interaction with their teachers was what they had with any other merchant. Unfortunately true but there are teachers who consciously promote tuition without teaching anything in school. And there is a huge veil of ignorance "Maya" over the minds of many.

Personally, I feel happy and proud both to have received so many great teachers in my life and I continue to get teachings from them. I am blessed. I really love all of them from bottom of my heart. And I consider myself perfect composition of their blessings and good wishes. I am thankful to the Almighty for giving me undoubtedly the best teachers in the world.

Life changed in last few months

I am back here after a long while, and it feels like being at home after a long journey, a real long one. Winters had a lot of IIM interviews scheduled for me. And I did well in most of them converting 5 of 6 calls. Spring passed by ending my career at Capital One. And it ended with a trip to UK, my fifth one in past 2 years. Leaving Capital One has left a huge void, not because I am obsessed with work or I was being paid truck load of money, but because of people. Having studied at the one of the most premier technological institutes of India (IIT Bombay), currently studying at (arguably) the best Indian management school (IIM Ahmedabad), and having a lot of friends in various organizations – comparing with them, I am sure Capital One’s real assets were not on its balance sheets. They were people. Memories of Capital One are too big to fit in this blog of mine. Left the organization on May 31, 2009.
Joining date for IIMA was June 22, 2009. And the last few days, I was like a bird out of cage after 23 years and who knows that it’ll be back in a stronger cage after few days… This bird flew high and high in the skies and spent a lot of life in those 3 weeks. I went to Goa for a 3-day trip with Rahul, Manoj, Kush and Ekta. There were not many expectations from the trip because of summers, but it was a fabulous one. Meeting good childhood friends after a long time is always special. The whole elapsed time duration of so many years was like nothing. I felt that I just met them yesterday. I am not doing justice to the trip by putting a full stop here but there are so many things.
Then there was another memorable trip: Dehradoon, Mussorie, Dhanaulti, Rishikesh, Neelkanth. Kush, Nikhil and Parul shared this trip. This is another gem of my life which I’ll elaborate at some other day.
Actually, now I am realizing that changes in life in past few months are too big to be captured by this blog, so in wake of limited time, am leaving the story. As things stand, I am moving with time, standing at IIM Ahmedabad with summer internship 2 weeks ahead.